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	<title>Comments on: Cluelessness</title>
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	<link>http://wrecking.org/cbd/2006/02/22/cluelessness/</link>
	<description>Software studies, technical communication, writing studies, and new media. Life with my girls.</description>
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		<title>By: cbd</title>
		<link>http://wrecking.org/cbd/2006/02/22/cluelessness/#comment-333</link>
		<dc:creator>cbd</dc:creator>
		<pubDate>Fri, 24 Feb 2006 18:33:56 +0000</pubDate>
		<guid isPermaLink="false">http://wrecking.org/cbd/?p=125#comment-333</guid>
		<description>Jeff, the complexity of the task is exactly why I think a technological solution to this problem is not worth chasing, at least not now. Instead, I&#039;d prefer to remedy the lack of curiosity through some other means (e.g. pedagogy). Maybe Chuck is right, and over-saturation with this sort of stuff is the problem. Certainly, my earliest work with ease considered that problem: why do so many folks insist on the technological or systemic solution? And why, paradoxically, do those solutions collapse under their own weight? I don&#039;t buy the 37 Signals or 43 Folders or 99 Whatevers argument that lack of simplicity is the central problem here; again, turning to Facebook and Myspace, those suckers are both textbook examples of &quot;overcomplicated&quot; or &quot;featuritis&quot; interface design, both visually and semantically, yet they are clearly being used. A lot. 

Maslow seems familiar. I can&#039;t remember if I&#039;ve looked at it before. I don&#039;t have notes on it, which makes me believe I haven&#039;t seen it in primary sources. Off the cuff, it seems oversimplified; certain behaviors cut across the hierachy, especially where safety is concerned. And I don&#039;t think aesthetics is really less important than knowledge. But I need to look at the real thing, not secondary simplifications, before I pass more judgment.</description>
		<content:encoded><![CDATA[<p>Jeff, the complexity of the task is exactly why I think a technological solution to this problem is not worth chasing, at least not now. Instead, I&#8217;d prefer to remedy the lack of curiosity through some other means (e.g. pedagogy). Maybe Chuck is right, and over-saturation with this sort of stuff is the problem. Certainly, my earliest work with ease considered that problem: why do so many folks insist on the technological or systemic solution? And why, paradoxically, do those solutions collapse under their own weight? I don&#8217;t buy the 37 Signals or 43 Folders or 99 Whatevers argument that lack of simplicity is the central problem here; again, turning to Facebook and Myspace, those suckers are both textbook examples of &#8220;overcomplicated&#8221; or &#8220;featuritis&#8221; interface design, both visually and semantically, yet they are clearly being used. A lot. </p>
<p>Maslow seems familiar. I can&#8217;t remember if I&#8217;ve looked at it before. I don&#8217;t have notes on it, which makes me believe I haven&#8217;t seen it in primary sources. Off the cuff, it seems oversimplified; certain behaviors cut across the hierachy, especially where safety is concerned. And I don&#8217;t think aesthetics is really less important than knowledge. But I need to look at the real thing, not secondary simplifications, before I pass more judgment.</p>
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		<title>By: Chuck</title>
		<link>http://wrecking.org/cbd/2006/02/22/cluelessness/#comment-330</link>
		<dc:creator>Chuck</dc:creator>
		<pubDate>Fri, 24 Feb 2006 16:27:07 +0000</pubDate>
		<guid isPermaLink="false">http://wrecking.org/cbd/?p=125#comment-330</guid>
		<description>I also wanted to point out that Maslow&#039;s Hierarchy of Needs can shed some light (in terms of motivation) on this issue.</description>
		<content:encoded><![CDATA[<p>I also wanted to point out that Maslow&#8217;s Hierarchy of Needs can shed some light (in terms of motivation) on this issue.</p>
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		<title>By: Chuck</title>
		<link>http://wrecking.org/cbd/2006/02/22/cluelessness/#comment-329</link>
		<dc:creator>Chuck</dc:creator>
		<pubDate>Fri, 24 Feb 2006 15:38:29 +0000</pubDate>
		<guid isPermaLink="false">http://wrecking.org/cbd/?p=125#comment-329</guid>
		<description>Something I have noticed among my employees is a lack of intuition thinly veiled as this cluelessness of which you speak. Even more disconcerting is the fact that they don&#039;t seem to care when this shortcoming is pointed out to them.

I think, in essence, it&#039;s a generational thing. Maybe the Gen Xers grew up with a strong curiousity to how and why things worked...thanks to the simpler things we played with (like building houses out of Legos or busting open a transistor radio). The following generation(s) was thrown a lot of information and data and never forced to interpret it into their own lives. Teachers simply ask them to regurgitate it on demand. Those differences in rearing and education have created strikingly different skill sets for the modern world.</description>
		<content:encoded><![CDATA[<p>Something I have noticed among my employees is a lack of intuition thinly veiled as this cluelessness of which you speak. Even more disconcerting is the fact that they don&#8217;t seem to care when this shortcoming is pointed out to them.</p>
<p>I think, in essence, it&#8217;s a generational thing. Maybe the Gen Xers grew up with a strong curiousity to how and why things worked&#8230;thanks to the simpler things we played with (like building houses out of Legos or busting open a transistor radio). The following generation(s) was thrown a lot of information and data and never forced to interpret it into their own lives. Teachers simply ask them to regurgitate it on demand. Those differences in rearing and education have created strikingly different skill sets for the modern world.</p>
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		<title>By: Jeff Watkins</title>
		<link>http://wrecking.org/cbd/2006/02/22/cluelessness/#comment-328</link>
		<dc:creator>Jeff Watkins</dc:creator>
		<pubDate>Fri, 24 Feb 2006 13:30:03 +0000</pubDate>
		<guid isPermaLink="false">http://wrecking.org/cbd/?p=125#comment-328</guid>
		<description>&lt;i&gt;But I have a hard time believing my students are unaware of find and replace. Rather, they just aren’t motivated to learn how it works. Why?&lt;/i&gt;

That&#039;s a damn good question. I&#039;ve often wondered that for myself. Knowing what tools you have to make your job easier is a key to getting things done.

Although I&#039;m not qualified to speculate, I wouldn&#039;t be surprised if it has to do with focus. Your students are focused on the task of writing, but have never focused on the task of learning the writing tool. When we compare writing with a text editor (or gods forbid, MS Word) to writing with a pen or pencil, the idea of find-and-replace simply slips out of their mental working set.

This is &lt;i&gt;exactly&lt;/i&gt; where a feature like the much maligned Clippy could be incredibly valuable. &quot;I see you&#039;ve just replaced &#039;widget&#039; with &#039;sprocket&#039; again.&quot;, Clippy says, &quot;Would you like me to replace all the other places &#039;widget&#039; appears?&quot; But this would require actual artificial intelligence, because I&#039;m &lt;i&gt;not&lt;/i&gt; talking about you hunting through the document to do a find-and-replace yourself. I&#039;m talking about you happening upon &#039;widget&#039; and changing it to &#039;sprocket&#039; then 10 minutes later, happening upon another &#039;widget&#039; and again changing it to &#039;sprocket&#039;.

That&#039;s a &lt;i&gt;hard&lt;/i&gt; task.</description>
		<content:encoded><![CDATA[<p><i>But I have a hard time believing my students are unaware of find and replace. Rather, they just aren’t motivated to learn how it works. Why?</i></p>
<p>That&#8217;s a damn good question. I&#8217;ve often wondered that for myself. Knowing what tools you have to make your job easier is a key to getting things done.</p>
<p>Although I&#8217;m not qualified to speculate, I wouldn&#8217;t be surprised if it has to do with focus. Your students are focused on the task of writing, but have never focused on the task of learning the writing tool. When we compare writing with a text editor (or gods forbid, MS Word) to writing with a pen or pencil, the idea of find-and-replace simply slips out of their mental working set.</p>
<p>This is <i>exactly</i> where a feature like the much maligned Clippy could be incredibly valuable. &#8220;I see you&#8217;ve just replaced &#8216;widget&#8217; with &#8216;sprocket&#8217; again.&#8221;, Clippy says, &#8220;Would you like me to replace all the other places &#8216;widget&#8217; appears?&#8221; But this would require actual artificial intelligence, because I&#8217;m <i>not</i> talking about you hunting through the document to do a find-and-replace yourself. I&#8217;m talking about you happening upon &#8216;widget&#8217; and changing it to &#8216;sprocket&#8217; then 10 minutes later, happening upon another &#8216;widget&#8217; and again changing it to &#8216;sprocket&#8217;.</p>
<p>That&#8217;s a <i>hard</i> task.</p>
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		<title>By: cbd</title>
		<link>http://wrecking.org/cbd/2006/02/22/cluelessness/#comment-327</link>
		<dc:creator>cbd</dc:creator>
		<pubDate>Thu, 23 Feb 2006 04:49:39 +0000</pubDate>
		<guid isPermaLink="false">http://wrecking.org/cbd/?p=125#comment-327</guid>
		<description>Auto-correct or whatever it&#039;s called is a perfect example. I have watched students repeatedly re-type capitalization Word &quot;fixes&quot; instead of shutting the damned thing off. And the way Redmond mauls indenting is shameful.

Wall doesn&#039;t advocate writing a script for every problem, though admittedly he often acts as if that is his argument. And when I patch together code from my .history when a problem reappears, I sometimes wonder if it would make sense to generalize everything! 

However, that&#039;s a little beside the point. I think Dan is correct to steer us back to context and awareness. Really, cluelessness is less relevant than curiosity, willingness and/or ability to improvise, and willingness to experiment. To cast it in comprhet terms, willingness to play Elbow&#039;s &quot;doubting/believing game.&quot; Ignorance just isn&#039;t  that important: yeah, it can help ensure that somebody approaches a problem without jumping to conclusions. But I have a hard time believing my students are unaware of find and replace. Rather, they just aren&#039;t motivated to learn how it works. Why?</description>
		<content:encoded><![CDATA[<p>Auto-correct or whatever it&#8217;s called is a perfect example. I have watched students repeatedly re-type capitalization Word &#8220;fixes&#8221; instead of shutting the damned thing off. And the way Redmond mauls indenting is shameful.</p>
<p>Wall doesn&#8217;t advocate writing a script for every problem, though admittedly he often acts as if that is his argument. And when I patch together code from my .history when a problem reappears, I sometimes wonder if it would make sense to generalize everything! </p>
<p>However, that&#8217;s a little beside the point. I think Dan is correct to steer us back to context and awareness. Really, cluelessness is less relevant than curiosity, willingness and/or ability to improvise, and willingness to experiment. To cast it in comprhet terms, willingness to play Elbow&#8217;s &#8220;doubting/believing game.&#8221; Ignorance just isn&#8217;t  that important: yeah, it can help ensure that somebody approaches a problem without jumping to conclusions. But I have a hard time believing my students are unaware of find and replace. Rather, they just aren&#8217;t motivated to learn how it works. Why?</p>
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		<title>By: Daniel Anderson</title>
		<link>http://wrecking.org/cbd/2006/02/22/cluelessness/#comment-326</link>
		<dc:creator>Daniel Anderson</dc:creator>
		<pubDate>Thu, 23 Feb 2006 00:44:20 +0000</pubDate>
		<guid isPermaLink="false">http://wrecking.org/cbd/?p=125#comment-326</guid>
		<description>It seems like what would make either the write a script or the use bbedit approach a good choice is more like situational awareness than cluelessness. At the risk of sounding argumentative, I really don&#039;t buy the cluelessness paradigm. The analogy my friend uses is improvisational jazz, with musical expertise supporting whatever creative offshoots emerge. It&#039;s the background, or closeness, or whatever else would make one not clueless that makes it possible for the offshoots. Of course, there are those great accidents and outsider insights that mix in, but how those events emerge is really what&#039;s in question. Probably in a handful of ways. Out of what? Mappings. Analogies? Nothing?</description>
		<content:encoded><![CDATA[<p>It seems like what would make either the write a script or the use bbedit approach a good choice is more like situational awareness than cluelessness. At the risk of sounding argumentative, I really don&#8217;t buy the cluelessness paradigm. The analogy my friend uses is improvisational jazz, with musical expertise supporting whatever creative offshoots emerge. It&#8217;s the background, or closeness, or whatever else would make one not clueless that makes it possible for the offshoots. Of course, there are those great accidents and outsider insights that mix in, but how those events emerge is really what&#8217;s in question. Probably in a handful of ways. Out of what? Mappings. Analogies? Nothing?</p>
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		<title>By: Jonathan</title>
		<link>http://wrecking.org/cbd/2006/02/22/cluelessness/#comment-325</link>
		<dc:creator>Jonathan</dc:creator>
		<pubDate>Wed, 22 Feb 2006 23:00:21 +0000</pubDate>
		<guid isPermaLink="false">http://wrecking.org/cbd/?p=125#comment-325</guid>
		<description>If you had a resonable expectation that those minutes would be repeated often in the future, it&#039;d be worth it, which is what I always understood Wall to be talking about. Furthermore, I have often written a script to do something that would have taken me less time to do by hand in a series of mind-numbing repetitions; but the satisfaction, diversion, and possibility that it could be used in the future were always worth it.

Humans should not have to become like computers to use them.</description>
		<content:encoded><![CDATA[<p>If you had a resonable expectation that those minutes would be repeated often in the future, it&#8217;d be worth it, which is what I always understood Wall to be talking about. Furthermore, I have often written a script to do something that would have taken me less time to do by hand in a series of mind-numbing repetitions; but the satisfaction, diversion, and possibility that it could be used in the future were always worth it.</p>
<p>Humans should not have to become like computers to use them.</p>
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		<title>By: Jeff Watkins</title>
		<link>http://wrecking.org/cbd/2006/02/22/cluelessness/#comment-324</link>
		<dc:creator>Jeff Watkins</dc:creator>
		<pubDate>Wed, 22 Feb 2006 20:53:59 +0000</pubDate>
		<guid isPermaLink="false">http://wrecking.org/cbd/?p=125#comment-324</guid>
		<description>I&#039;ve never quite agreed with Wall about &quot;lazy programmers&quot;. There&#039;s no *way* I&#039;d ever spend hours writing a script to automate minutes of work. How do I know the investment is going to pay off?

Actually, I&#039;ve always suspected Wall&#039;s &quot;lazy programmer&quot; bit was just a more polite way of describing a fuck-about programmer. I&#039;d fire any programmer who worked for me that exhibited this behaviour. Well, maybe fire is too strong a word... But there&#039;d be tremendous pressure for that tool to pay off.

I&#039;d *much* rather buy a good tool (like BBEdit) that makes doing the work easier (seconds instead of minutes) to investing an hour on the mere speculation that I&#039;ll need this tool again. The opportunity cost is just too great.</description>
		<content:encoded><![CDATA[<p>I&#8217;ve never quite agreed with Wall about &#8220;lazy programmers&#8221;. There&#8217;s no *way* I&#8217;d ever spend hours writing a script to automate minutes of work. How do I know the investment is going to pay off?</p>
<p>Actually, I&#8217;ve always suspected Wall&#8217;s &#8220;lazy programmer&#8221; bit was just a more polite way of describing a fuck-about programmer. I&#8217;d fire any programmer who worked for me that exhibited this behaviour. Well, maybe fire is too strong a word&#8230; But there&#8217;d be tremendous pressure for that tool to pay off.</p>
<p>I&#8217;d *much* rather buy a good tool (like BBEdit) that makes doing the work easier (seconds instead of minutes) to investing an hour on the mere speculation that I&#8217;ll need this tool again. The opportunity cost is just too great.</p>
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		<title>By: Jonathan</title>
		<link>http://wrecking.org/cbd/2006/02/22/cluelessness/#comment-323</link>
		<dc:creator>Jonathan</dc:creator>
		<pubDate>Wed, 22 Feb 2006 17:58:04 +0000</pubDate>
		<guid isPermaLink="false">http://wrecking.org/cbd/?p=125#comment-323</guid>
		<description>I also think that the etymology of &quot;clue&quot; is worth thinking about here. Cluefulness as mnemonic technology, repetition and invention.</description>
		<content:encoded><![CDATA[<p>I also think that the etymology of &#8220;clue&#8221; is worth thinking about here. Cluefulness as mnemonic technology, repetition and invention.</p>
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		<title>By: Jonathan</title>
		<link>http://wrecking.org/cbd/2006/02/22/cluelessness/#comment-322</link>
		<dc:creator>Jonathan</dc:creator>
		<pubDate>Wed, 22 Feb 2006 17:48:18 +0000</pubDate>
		<guid isPermaLink="false">http://wrecking.org/cbd/?p=125#comment-322</guid>
		<description>Not knowing how to use any advanced features of Word will save you a lot of pain and suffering. The more serious problem is not knowing how to turn off the &quot;auto-correction&quot; disasters enabled by default.</description>
		<content:encoded><![CDATA[<p>Not knowing how to use any advanced features of Word will save you a lot of pain and suffering. The more serious problem is not knowing how to turn off the &#8220;auto-correction&#8221; disasters enabled by default.</p>
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